Senior Field Engineer

Parking System Automation

My Description:

Region-wide remote and on-site parking system automation, remote management, installation, and support.
Computer / network / microcontroller / fieldbus / low-voltage / fiber.
Vehicle gates & loops, card access, long range fobs, LPR systems, proximity sensors, RF remote control.
POS systems, payment terminals, printers, scanners, QR codes.
Troubleshooting, repair, maintenance, parts, consumables.

Objective:

Served as a Senior Parking Systems Field Engineer, providing expert-level support for automated parking systems through the installation, configuration, and maintenance of embedded and networked control hardware and software. Managed projects and contractual deliverables, coordinated with contractors, and maintained clear communication with clients to ensure system reliability and customer satisfaction. Monitored and responded to system alerts, resolved technical and safety deficiencies on-site, completed detailed service documentation, and maintained accurate inventory of specialized equipment.

Primary Responsibilities:

Provided regionwide remote and on-site technical support and emergency issue resolution for mission-critical computer, network, automation, computer vision, and embedded systems.
Maintained regular communication with clients to ensure satisfaction, responded promptly to inquiries and service requests, and handled all customer inquiries with professionalism and urgency.

Installed, configured, and maintained embedded systems and automation hardware and software solutions from multiple vendors.
Monitored and responded to system alerts using various platforms to ensure continuous operation and fast incident resolution.
Managed and performed contractual deliverables, including preparing and completing work orders in accordance with service level agreements.

Coordinated with contractors, vendors, and internal teams to manage projects and ensure timely and cost-effective completion.
Conducted site inspections to address deficiencies in equipment appearance, safety, and performance.
Recorded and reported all problems, complaints, incidents, events, and deficiencies in accordance with company and client protocols.

Leveraged technical skills and business process knowledge to improve system efficiency, quality, throughput, and uptime.
Collaborated with stakeholders to research, design, and implement cost-effective solutions for complex technical challenges, while minimizing downtime and scope creep.

Created and maintained detailed documentation related to computer and network configurations, device calibrations, maintenance requirements, service records, and technical procedures.
Maintained and managed regional inventory of spare parts and equipment, balancing uptime and redundancy against cost and risk.

Pursued ongoing professional development to expand and apply knowledge, skills, and abilities to enhance job performance.
Performed other special projects and related duties as assigned.

Expert Skills:

Extensive experience in programming, troubleshooting, and repairing automation systems and distributed I/O
C/C++ / firmware / automation / PLC and HMI programming knowledge
Deep understanding of network protocols (TCP/IP and UDP/IP stacks, wire-level and fieldbus protocols, RF communications, BGP, routing protocols, DNS, DHCP, WiFi, and more)

Working knowledge of VoIP, IoT, and cloud technologies
Ability to troubleshoot complex hardware, software, and interconnected systems in an efficient and accurate manner with and without schematics or technical documentation
Experience with commercial and open-source automation tools
Ability to communicate and articulate technical information across various organizational and technical skill levels

Core Skills:

Highly organized and accurate with strong attention to detail
Logical, analytical, and creative problem-solving skills
Ability to work independently, prioritize tasks, and make the dream work with teamwork
Strong communication, technical support, management, project management, and leadership skills
Ability to asses risk and exercise good judgment in decision-making
Professional nation-wide remote and on-site emergency support and issue resolution capabilities