My Résumé:
Information Technology Engineer
N3 Resume – Information Technology Engineer Resume – 4-Page PDF
N3 Resume – Information Technology Engineer Resume – Web-Page
About:
What is Information Technology?
The use of computers, storage, and networking to create, process, store, secure, and exchange data electronically.
Information Technology Engineering Roles:
- Information Systems Engineer
- IT Systems Engineer
- IT Manager / Net Admin
- IT Hardware Engineer
- IT Field Engineer
- IoT Cloud Systems Engineer
- Network Administrator
- Network Engineer
- Technology Engineer
Goal:
Design, implement, test, and maintain information technology solutions including computers, networks, servers, routers, software, wireless, embedded systems, cloud systems, VoIP systems, printers, 3D-printers, and other electronic devices.
Primary Responsibilities:
- Installed, configured, and maintained computer and network hardware and software solutions from multiple vendors
- Provided nation-wide remote and on-site technical support and emergency issue resolution for mission-critical computer, network, and automation systems
- Leveraged technology skills and business process knowledge to improve efficiency, quality, security, throughput, and uptime of systems
- Collaborated with other IT professionals and managers to research, design, and implement cost-effective solutions to solve challenging technical problems while minimizing scope creep and downtime
- Created and maintained documentation as it relates to computer and network configurations, device calibrations, technical processes, service records, and maintenance requirements
- Managed global spare parts inventory and stocking levels to maximize uptime and redundancy while minimizing cost and risk
- Continually took advantage of learning opportunities to research, develop, update and expand knowledge, skills, and abilities, and applied them to current jobs as needed to achieve success
- Performed other special projects and duties as assigned
Expert Skills:
- Subject-matter expert in the design, implementation, and support of information technology systems for commercial, industrial, medical, and security sectors
- Deep understanding of network protocols (TCP/IP and UDP/IP stacks, wire-level and fieldbus protocols, RF communications, BGP, routing protocols, DNS, DHCP, WiFi, and more)
- Ability to troubleshooting complex hardware, software, and interconnected systems in an efficient and accurate manner with and without schematics or technical documentation
- Working knowledge of VoIP, IoT, and cloud technologies
- Ability to communicate and articulate technical information across various organizational and technical skill levels
Core Skills:
- Highly organized and accurate with strong attention to detail
- Logical, analytical, and creative problem-solving skills
- Ability to work independently, prioritize tasks, and make the dream work with teamwork
- Strong communication, technical support, management, project management, and leadership skills
- Ability to asses risk and exercise good judgment in decision-making
- Professional nation-wide remote and on-site emergency support and issue resolution capabilities
Experience Qualifications:
- 20 Years of information technology engineering experience
- 20 Years of relevant engineering field experience
- 15 Years of industrial and commercial manufacturing experience
- Experience with remote support and nation-wide emergency on-site information technology issue troubleshooting and resolution
- USA based remote and on-site emergency support experience with embedded systems and computer vision systems
- Experience with administration, maintenance, troubleshooting, and modification of: computers, networks, routers, automation systems, embedded systems, computer vision systems, IoT systems, VoIP, and decentralized cloud systems
- Experience deploying and supporting networking technologies from multiple vendors including switches, routers, VLANs, VPN’s, LAN/WAN, wireless, and external connections such as internet, backup internet, disaster recovery site, and remote office links
- Experience preserving the safety, integrity, and security of network systems and data while minimizing downtime for critical systems, including maintaining highly available and redundant server and network configurations
- Experience with end-user software support and programming tools
- C/C++ / Python / firmware / PLC / automation programming knowledge and experience
- Advanced knowledge of work areas and travel optimizations typically obtained through experience
- Continuously evolving and developing specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value