Norm Bachman III
🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III
Objective
Resourceful Field Automation Engineer and problem-solver with over 20 years of hands-on experience in PLCs, industrial automation, and IoT systems. Eager to bring proven capabilities in technical support, troubleshooting, and preventative maintenance to the Field Service Technician role at your company. Skilled in customer service, project management, and equipment life cycle enhancement, with a willingness to travel extensively to meet organizational goals.
Core Competencies
- Technical Troubleshooting: Advanced proficiency in diagnosing and repairing electrical, mechanical, and electronic systems, specializing in PLC-based machinery.
- Customer Support: Exceptional in guiding repair-related inquiries, enhancing customer satisfaction through effective communication and technical prowess.
- Documentation: Skilled in creating meticulous documentation for work performed, service scheduling, and equipment maintenance records.
- Preventive Maintenance: Comprehensive understanding and execution of preventive maintenance tasks, extending equipment longevity and reliability.
- Equipment Rebuilding & Assembly: Adept in refurbishing and assembling customer equipment to meet high-quality standards.
- Training & Development: Ability to conduct and participate in product training sessions, demonstrating technical products and solutions.
- Travel & Flexibility: Prepared for frequent travel across regions to ensure the delivery of top-notch service and maintenance.
Professional Attributes
- Proactive and efficient problem-solver with an analytical mindset.
- Effective communicator, capable of articulating complex information clearly.
- Highly organized with meticulous attention to detail.
- Collaborative team player with the ability to work independently when required.
Technical Proficiencies
- PLCs: Allen-Bradley, Siemens, EtherCAT, INTERBUS
- Networking: TCP/IP, UDP/IP, BGP, DNS, DHCP, LAN/WAN, SD-WAN, VPN, WiFi, RF Communications
- Software: MS Office Suite, C/C++, Python, SQL, SEO
- Operating Systems: Linux, Windows, Windows Server, VMWare
- Other Technologies: VoIP, IoT, Cloud Technologies, HMI
- Design & Documentation: Digital design, photography, video production
Professional Experience
Strategic Materials Inc, Optical Sorter Engineer & QC Manager (2017 – 2023)
- Delivered exceptional remote and on-site technical support across the United States, enhancing system efficiency, quality, throughput, and uptime.
- Conducted comprehensive technical documentation for various configurations and maintenance procedures, contributing to efficient knowledge transfer and record-keeping.
- Executed preventive machine maintenance and emergency services, ensuring minimal downtime and continuous operational excellence.
Digital Media Group LLC, Maintenance Engineer & Fleet Manager (2012 – 2017)
- Managed a sizable fleet operation, maintaining over 70 vehicles, providing round-the-clock support, and ensuring maximum fleet efficacy through meticulous vehicle logs and GPS tracking.
North Brighton Computer, Custom Solutions Engineer (2010 – 2012)
- Performed computer/laptop repair services and network troubleshooting for a diverse clientele.
Promo Products LLC, Special Projects Manager (2005 – 2010)
- Innovatively reverse-engineered PLCs to enhance capabilities and expand product offerings.
Nortech System Inc, Machine Setup/Repair Technician (2003 – 2005)
- Key contributor in the production of industrial wiring and cable assemblies, enhancing operational procedures through training and safety compliance.
BTS Unlimited LLC, Network System Specialist (2002 – 2003)
- Facilitated the company’s expansion into an ISP role, maintaining robust network infrastructure across multiple cities.
Education & Certifications
- Advanced Degree of Field Experience
- Federal Amateur Extra Class License
- CompTIA A+ Certification
- Microsoft MCDST Certification
- Nortech Surface Mount Solder Certified
Additional Information
- Experience: Robust 20-year background in engineering and IT.
- Proficiency: Troubleshooting and support of complex systems.
- Travel: Willing to travel up to 75% for on-site support.
- Licenses: Valid Class D Driver’s License and personal vehicle.
Online Presence
- LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
- Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
- QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.
For the most recent version of this resume, please visit:
https://www.norm3.com/resume/field-engineer/finishing-field-service-technician-resume/