Field Service Technician Resume

Norm Bachman III

🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III

Objective

Astute and experienced Field Automation Engineer, eager to apply 20+ years of industry expertise in PLCs, industrial automation, and IoT systems to the role of Field Service Technician at your company. Committed to enhancing customer satisfaction through exceptional on-site technical service and support.

Core Competencies

  • Technical Troubleshooting: Profound ability to diagnose and repair complex mechanical, electrical, and software systems. Expertise in PLCs, especially in the context of packaging and automation systems, aligning with the technical demands of packaging line machinery.
  • Customer Service Excellence: Adept at fostering positive client relations, providing thorough training, and ensuring customer satisfaction through dedicated support and efficient problem resolution.
  • Interdepartmental Collaboration: Proven track record of effectively liaising between customers, sales, customer service, engineering, and manufacturing teams.
  • Technical Communication: Skilled in documenting and conveying technical changes and updates to internal teams, ensuring the continuous improvement of technical manuals, drawings, and training programs.
  • Lean Principles & Continuous Improvement: Active proponent of Lean methodology, constantly seeking ways to streamline processes and enhance operational efficiency.
  • Electro-Mechanical Technology: Well-versed in mechanical, pneumatic, and controls systems, essential for the maintenance and enhancement of material handling practices.

Technical Skills

  • PLC Programming & Debugging: Allen-Bradley, Siemens, EtherCAT, INTERBUS
  • Networking: Ethernet, TCP/IP, including LAN/WAN and VPN setups
  • Software Proficiency: Microsoft Office Suite, C/C++, PLC Ladder Logic, HMI
  • Project Management: Nationwide installations, customer training, and acceptance testing
  • Design & Documentation: Digital design for technical documentation, expertise in video production, CAD drawings
  • Advanced Troubleshooting: Hardware, software, network, and fieldbus protocols

Professional Experience

Strategic Materials Inc, Optical Sorter Engineer & QC Manager (2017 – 2023)
  • Delivered comprehensive remote and on-site technical support, crucial for the uninterrupted operation of complex computer, network, and automation systems across various locations.
  • Orchestrated the integration and maintenance of intricate embedded systems, enhancing operational efficiency and customer satisfaction.
  • Crafted detailed technical documentation, ensuring clear communication and efficient knowledge transfer within and across teams.
Digital Media Group LLC, Maintenance Engineer & Fleet Manager (2012 – 2017)
  • Managed a sizable fleet operation with impeccable uptime, utilizing electro-mechanical skills for vehicle and machine troubleshooting and repair.
North Brighton Computer, Custom Solutions Engineer (2010 – 2012)
  • Offered targeted computer and network troubleshooting services.
Promo Products LLC, Special Projects Manager (2005 – 2010)
  • Innovatively reverse-engineered PLCs to enhance capabilities and expand product offerings.
Nortech System Inc, Machine Setup/Repair Technician (2003 – 2005)
  • Integral in the manufacture of wire assemblies, enhancing operational procedures through training and safety compliance.
BTS Unlimited LLC, Network System Specialist (2002 – 2003)
  • Provided extensive support in computer hardware, software, and network installation.
  • Led multi-city network infrastructure expansion into ISP role.

Education & Certifications

  • Advanced Degree of Field Experience
  • Federal Amateur Extra Class License
  • CompTIA A+ Certification
  • Microsoft MCDST Certification
  • Nortech Surface Mount Solder Certified

Additional Information

  • Experience: 20 years of engineering solutions.
  • Travel: Willingness to travel up to 75% of the time.
  • Details: Strong multitasking abilities and organizational skills.
  • Ability: Comfortable in high-pressure, challenging environments.
  • License: Possess valid Driver’s License and personal motor vehicle.

Online Presence

  • LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
  • Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
  • QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.

For the most recent version of this resume, please visit:
https://www.norm3.com/resume/field-engineer/field-service-technician-resume/