Norm Bachman III
🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III
Executive Summary
Seasoned Field Automation Engineer with over two decades of experience in technical support, troubleshooting, and customer service. Specialized expertise in PLCs, industrial automation, and IoT systems. Committed to delivering high-quality engineering solutions, system reliability, and customer satisfaction.
Objective
To bring my extensive field experience, problem-solving acumen, and technical proficiency to the role of Field Service Technical Engineer at your company.
Technical Skills
- System-Level Diagnostics: Skilled in isolating and resolving system start-up malfunctions and complex plant-wide issues.
- PLC and VFD Systems: Proficient in Ladder Logic, Allen-Bradley, Siemens, EtherCAT, and INTERBUS.
- Electronics: Component-level repair, use of multi-meters, and oscilloscopes.
- Field Support: Extensive experience in final system-level diagnostics, troubleshooting, and customer support.
- Training: In-depth experience in training personnel on equipment operation and maintenance.
- Software Tools: Microsoft Office Suite, including Word and Excel.
- Networking: Detailed understanding of network protocols including TCP/IP and UDP/IP.
- Diagnostic Tools: Skilled in using hand tools and advanced measurement instruments.
- Quality Assurance: Document non-conformance issues and ensure systems conform to quality standards.
- Other Technologies: Knowledgeable in pneumatic systems, VoIP, IoT, heating, cloud, and refrigeration systems.
Professional Skills
- Exceptional analytical and problem-solving capabilities
- Rigorous attention to detail and organization
- Strong communication and training skills
- Proactive in risk assessment and decision-making
- Demonstrated leadership and project management abilities
Work Experience
Strategic Materials Inc, Optical Sorter Engineer & QC Manager (2017 – 2023)
- Headed nationwide remote and on-site technical support, specializing in brands such as ABB, Allen-Bradley, EtherCAT, and Siemens.
- Oversaw quality control, maintained global spare parts inventory, and minimized operational risks.
- Implemented root cause failure analysis and offered practical, economical solutions.
Digital Media Group LLC, Maintenance Engineer & Fleet Manager (2012 – 2017)
- Managed a fleet of over 50 specialized vehicles, conducted advanced troubleshooting and rebuilds.
- Ensured data integrity of vehicle maintenance logs and GPS tracking systems.
North Brighton Computer, Custom Solutions Engineer (2010 – 2012)
- Offered component-level electronic repair and system troubleshooting for a wide array of clients.
Promo Products LLC, Special Projects Manager (2005 – 2010)
- Conducted PLC reverse engineering, reprogramming, and machine modification.
- Managed project timelines and technological upgrades.
Nortech System Inc, Machine Setup/Repair Technician (2003 – 2005)
- Trained personnel on various production machines and actively participated in safety meetings.
BTS Unlimited LLC, Network System Specialist (2002 – 2003)
- Provided extensive support in computer hardware, software, and network installation.
Education & Certifications
- Advanced Degree of Field Experience
- Federal Amateur Extra Class License
- CompTIA A+ Certification
- Microsoft MCDST Certification
- Nortech Surface Mount Solder Certified
Additional Information
- Experience: 20 years of engineering solutions.
- Travel: Willingness to travel domestically, up to 75%.
- Tools: Proficient in Microsoft Office, including Word and Excel.
- License: Possess valid Driver’s License and personal motor vehicle.
Online Presence
- LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
- Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
- QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.
For the most recent version of this resume, please visit:
https://www.norm3.com/resume/field-engineer/field-service-technical-engineer-resume/