Norm Bachman III
🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III
Objective
Seasoned Field Automation Engineer with over 20 years of experience in industrial automation and IoT systems, targeting the Field Service Technician role at your company. Adept at providing exemplary technical support, maintenance, and repair services, with a strong foundation in PLCs, machinery troubleshooting, and customer service.
Skills and Proficiencies
- Technical Support & Customer Service: Skilled in delivering customer-focused engineering solutions and on-site support; proficient in providing training to operators and maintenance staff.
- Technical Proficiencies: PLC troubleshooting (Allen-Bradley, Siemens), electrical and mechanical diagnostics, component-level repair, and networking protocols (Ethernet, TCP/IP).
- Mechanical & Electrical Expertise: Hands-on experience with hand tools for mechanical adjustments and electrical troubleshooting, including the use of voltmeters.
- Problem-Solving: Exceptional analytical and troubleshooting skills for complex machinery and systems.
- Communication: Strong ability to convey technical information clearly and concisely to clients and internal departments.
- Documentation: Experienced in maintaining detailed service reports and documentation.
- Leadership: Demonstrated project management and leadership capabilities.
- Training: Proficient in educating staff on equipment operation, maintenance, and safety.
- Flexibility: Available for extensive travel (75%) and capable of adapting to non-standard hours.
- Safety: Committed to adhering to safety protocols and guidelines.
Professional Experience
Strategic Materials Inc, Optical Sorter Engineer & QC Manager (2017 – 2023)
- Delivered nationwide remote and on-site technical support for computer, network, and automation systems.
- Directed installations and maintenance, enhancing system efficiency and quality.
- Managed quality control and global spare parts inventory, improving system reliability.
- Provided comprehensive training to team members with professional documentation.
Digital Media Group LLC, Maintenance Engineer & Fleet Manager (2012 – 2017)
- Managed large-scale fleet operations, performing advanced troubleshooting and maintenance.
- Oversaw facility maintenance and provided round-the-clock vehicle support.
North Brighton Computer, Custom Solutions Engineer (2010 – 2012)
- Performed computer/laptop repair services and network troubleshooting for a diverse clientele.
- Supplied custom design services, keeping up with the latest trends and technologies.
Promo Products LLC, Special Projects Manager (2005 – 2010)
- Innovatively reverse-engineered PLCs to enhance capabilities and expand product offerings.
Nortech System Inc, Machine Setup/Repair Technician (2003 – 2005)
- Integral in the manufacture of wire harness and cable assemblies, enhancing operational procedures through training and safety compliance.
BTS Unlimited LLC, Network System Specialist (2002 – 2003)
- Facilitated the company’s expansion into an ISP role, maintaining robust network infrastructure across multiple cities.
Education & Certifications
- Advanced Degree of Field Experience
- Federal Amateur Extra Class License
- CompTIA A+ Certification
- Microsoft MCDST Certification
- Nortech Surface Mount Solder Certified
Additional Information
- Experience: Robust 20-year background in engineering and IT.
- Proficiency: Troubleshooting and support of complex systems.
- Travel: Fully prepared and willing to travel up to 75%.
- Licenses: Valid Class D Driver’s License and personal vehicle.
Online Presence
- LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
- Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
- QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.
For the most recent version of this resume, please visit:
https://www.norm3.com/resume/field-engineer/field-service-packaging-technician-resume/