Field Service Engineer Resume

Norm Bachman III

🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III

Highly adept Field Service Engineer with 20+ years of expertise in technical support, installation, and maintenance of advanced automation systems.

To bring my extensive field experience, problem-solving acumen, and technical proficiency to the role of Field Service Engineer at your company.

Extensive experience in PLCs, industrial automation, IoT systems, and customer-focused engineering solutions.
Proficient in start-up testing, customer training, and maintaining strong, trust-based customer relationships.
Proficient in troubleshooting complex mechanical equipment and providing knowledgeable responses to customer inquiries.
Proficient in performing installations and configurations across various customer facilities.

PLC Troubleshooting: Proficient with Allen-Bradley, Siemens, EtherCAT, and INTERBUS.
Electrical/Mechanical Systems: Skilled in complex diagnostics and issue resolution for industrial applications.
Networking: In-depth knowledge of Ethernet, TCP/IP, and other network protocols.
Software: Adept in MS Office Suite, and familiar with various programming languages including C, C++, and Python.
Project Management: Experienced in managing nationwide installations and customer training initiatives.

Customer Service: Strong customer service focus, adept in building and maintaining trust-based relationships.
Technical Expertise: Hands-on experience with Windows platforms, mechanical platforms, and the effective use of hand tools.
Independent Work: Ability to operate independently with minimal supervision.
Documentation: Skilled in clerical and administrative duties including technical reporting and correspondence.
Safety Compliance: Rigorous adherence to safety protocols related to machinery and electrical systems.

Provided nationwide remote and on-site support for automation systems across multiple brands.
Enhanced system efficiency and drove process improvements through technical expertise.
Collaborated on the design and implementation of cost-effective technical solutions.
Managed quality control and global spare parts inventory, optimizing system reliability.

Managed a large fleet, ensuring 24/7 support and conducting advanced troubleshooting.
Maintained vehicle logs and a GPS tracker database, improving fleet management efficiency.

Delivered comprehensive computer and laptop repair services and managed network systems for a diverse clientele.

Managed technology upgrades and designed promotional materials, contributing to marketing initiatives.

Integral in the manufacture of wire assemblies, enhancing operational procedures through training and safety compliance.

Provided extensive support in computer hardware, software, and network installation.

LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.