Norm Bachman III
🏠 327 Washington Street, Anoka, Minnesota 55303
📞 (651) 307-8555
📧 Norm3 @ Norm3.com
🌐 Norm3.com
🔗 LinkedIn: Norm Bachman III
Executive Summary
Highly skilled Automation Engineer specializing in PLCs, industrial automation, and IoT systems. Over 20 years of experience in technical support, troubleshooting, and maintenance, with a focus on PLC-based machinery. Proven ability to work in fast-paced, challenging environments requiring travel and on-site support.
Objective
To leverage my extensive experience and skills in PLC troubleshooting and customer-focused engineering solutions as a PLC Service Engineer at your company.
Skills and Competencies
- PLC Troubleshooting and Debugging: Extensive experience in PLC Ladder Logic, Allen-Bradley, Siemens, EtherCAT, and INTERBUS.
- Electrical and Mechanical Troubleshooting: Proficient in diagnosing complex issues in industrial applications.
- Networking: Deep understanding of network protocols, especially Ethernet and TCP/IP.
- Software Proficiency: Skilled in MS Office products, including Outlook, Word, and Excel.
- Project Management: Demonstrated ability to manage nationwide installations, customer training, and acceptance testing.
- Customer Support: Exceptional skills in customer relations, issue resolution, and on-site emergency services.
- Technical Proficiency: Deep understanding of mechanical, electronics, and electrical engineering. Advanced knowledge in TCP/IP, UDP/IP, DNS, DHCP, WiFi, and RF Communications.
- Travel and On-site Service: Willing to travel 75% throughout the United States for on-site support.
Professional Skills
- Exceptional analytical and problem-solving capabilities
- Highly organized with meticulous attention to detail
- Effective communication across all organizational levels
- Risk assessment and judicious decision-making
- Demonstrated management and leadership skills
Work Experience
Optical Sorter Engineer & QC Manager, Strategic Materials Inc, 2017 – 2023
- Spearheaded nationwide remote and on-site technical support for mission-critical computer, network, and automation systems, specializing in a wide array of brands such as ABB, Allen-Bradley, EtherCAT, INTERBUS, Siemens, and Schneider Electric.
- Installed, configured, and maintained a diverse range of embedded systems and automation solutions from multiple vendors, achieving seamless integration and optimal performance.
- Leveraged deep technical expertise and business acumen to enhance system efficiency, quality, throughput, and uptime, thereby driving significant process improvements.
- Played a pivotal role in cross-functional teams, collaborating on research, design, and implementation of cost-effective technical solutions that minimized downtime and scope creep.
- Oversaw quality control and managed global spare parts inventory, focusing on maximizing system reliability and uptime while optimizing costs and minimizing operational risks.
- Continuously updated and expanded technical knowledge and skills, applying them effectively to troubleshoot complex challenges and achieve organizational success.
Maintenance Engineer & Fleet Manager, Digital Media Group LLC, 2012 – 2017
- Managed and maintained a fleet of over 50 specialized vehicles, performing advanced troubleshooting and comprehensive rebuilds of mechanical systems.
- Provided 24/7 on-site and in-shop technical support, including emergency couriering and operational continuity.
- Oversaw facility maintenance and ensured data integrity of vehicle maintenance logs and GPS tracking systems.
- Skilled in diverse mechanical assemblies, from transmissions and engines to specialized machinery.
Custom Solutions Engineer, North Brighton Computer, 2010 – 2012
- Provided comprehensive computer and laptop repair services, covering both hardware and software issues.
- Conducted network administration and troubleshooting for a variety of residential and commercial clients.
- Offered component-level electronic repair and system troubleshooting, including customized technological solutions.
- Delivered custom website and graphic design services, keeping abreast of emerging technologies in the industry.
Special Projects Manager, Promo Products LLC, 2005 – 2010
- Coordinated pad printing, silk screening, and hot stamping processes, working directly with molding companies on special projects.
- Conducted PLC reverse engineering, reprogramming, and machine modification to expand product offerings.
- Managed project timelines, labor allocation, and technological upgrades to meet production quotas.
- Handled graphic design and website management for promotional and advertising needs.
Machine Setup/Repair Technician, Nortech System Inc, 2003 – 2005
- Involved in the manufacturing of industrial wire and cable assemblies, including machine setup and repair.
- Trained personnel on various production machines, focusing on continual process improvements.
- Actively participated in safety meetings and complied with all safety requirements.
- Completed specialized training in soldering, wire harnessing, molding, and machine repair.
Network System Specialist, BTS Unlimited LLC, 2002 – 2003
- Provided extensive support in computer hardware, software, and network installation, including system customization and modification.
- Aided in the expansion of the business into an Internet Service Provider, handling multi-city network infrastructure.
- Maintained various servers, from email to web and FTP, focusing on design, hosting, and backup.
- Managed infrastructure security, bandwidth, and data quota to ensure optimal system performance.
Education & Certifications
- Advanced Degree of Field Experience
- Federal Amateur Extra Class License
- CompTIA A+ Certification
- Microsoft MCDST Certification
- Nortech Surface Mount Solder Certified
Additional Information
- 20 years of relevant engineering and IT experience.
- Willingness to travel up to 75% of the time.
- Exceptional multitasking and organizational skills.
- Effective communication and customer service acumen.
- Comfortable working in challenging environments.
Online Presence
- LinkedIn: Visit my LinkedIn Profile about Network Systems, PLC Programming, Troubleshooting, Computer Programming, etc.
- Indeed: Employers can contact me about my 20+ years in IT, Networking, Industrial Maintenance, Electronic Repair, and more. .
- Portfolio: Visit Norm3.com for examples of my work, hobbies, and project history.
- QRZ: Visit my QRZ Amateur Radio Profile if you’re also interested in radios, complex mathematics, or electronics in general.
For the most recent version of this resume, please visit:
https://www.norm3.com/resume/automation-engineer/plc-service-engineer-resume/